Return, Exchange & Refund Policy
RETURN, EXCHANGE & REFUND POLICY
For online purchases, returns other than for faulty goods must be made within 30 days from the date of delivery for refund or credit note. We recommend trying on all purchased items once received, to ensure adequate time to return items if necessary.
If you wish to exchange for another item or size, simply return it for a store credit or refund and purchase the new item separately.
Returns only accepted with proof of purchase.
Unless the return is required by law:
Items must be in original condition (including tags) and must not have been worn, altered or washed.
Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain.
All packaging (including garment bags) shipped with your order must be returned.
Every clothing item has a tag attached. Once this tag has been removed, the garment is no longer returnable.
For all swimwear, clients must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place. Returns will not be accepted if the protective hygiene strip is removed or altered, or the item otherwise shows signs of wear.
All purchases on earrings are final sale. We will not accept returns on these items for hygiene reasons.
Gift Cards may not be returned and will be honored for 3 years from the date of issue.
If a client has returned a garment and received a credit note, and then seeks to return the garment which was purchased with that credit note, Getaway Glamour may refuse the return.
Should you wish to return an item, Getaway Glamour does not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders with the exception of New Zealand tax (tax only). Residents from all other countries can contact their local customs office to seek a tax refund.
While Getaway Glamour covers the costs of returns using the prepaid returns label within AU & NZ, return postage costs are not refundable and we do not refund initial shipping charges for goods returned, other than for faulty items. All international returns should be shipped back to Getaway Glamour as goods returned to sender to ensure no duties and taxes are incurred for the return
Please submit your return request to email@example.com for further information and guidance on your return.
RETURN PROCESSING TIMES
Once the items have been received, they will undergo a quality review. Once cleared, you will either receive your credit note or refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive email notification once your return is processed, this will occur within 5 business days of receiving your return. During sale periods returns processing may take 1-2 business days longer.
Returns will only be accepted with proof of purchase on items within 30 days from the date of delivery. Items returned outside their respective period will not be accepted. A return request must be submitted to receive your refund within normal processing times. Please submit your return request to firstname.lastname@example.org for further information and guidance on your return.
If you have any questions, concerns or require assistance with regards to our Return Policy, please contact us at email@example.com