RETURNS, EXCHANGES & REFUNDS POLICY

 

At Getaway Glamour, we want you to feel confident and beautiful in every piece you purchase. Whether you're preparing for a sun-soaked escape or refreshing your resort wardrobe, your satisfaction is important to us.

We understand that sometimes a purchase may not be quite right. Please review our returns policy below.

1. Our 30-Day Returns Policy

We offer a 30-day change-of-mind returns policy for eligible purchases.

To request a change-of-mind return, please contact us within 30 days of receiving your order.

To be eligible, returned items must:

• Be unworn, unwashed, unused and unaltered.

• Be in their original condition with all tags attached.

• Include original packaging and accessories supplied with the item.

• Show no signs of wear, damage, fragrance, makeup or other marks.

• Be accompanied by proof of purchase.

• Meet the hygiene requirements outlined below.

Items used for photoshoots, social media content, commercial purposes or personal use are not eligible for change-of-mind returns.

These conditions do not restrict your rights under applicable consumer protection laws.

2. Swimwear Returns & Hygiene Requirements

For hygiene reasons, all swimwear must be tried on over underwear.

To qualify for a change-of-mind return:

• The original protective hygiene strip must remain attached, intact and unaltered.

• All original garment tags must remain attached.

• Swimwear must be unworn, unwashed and in its original condition.

Swimwear with removed or damaged hygiene protection, missing tags or signs of wear cannot be accepted for change-of-mind returns.

These restrictions do not apply where a customer is entitled to a remedy under Australian Consumer Law or other applicable consumer protection laws.

3. Items Excluded From Change-of-Mind Returns

We do not accept change-of-mind returns for:

• Earrings, for hygiene reasons.

• Gift cards.

• Items specifically marked as final sale.

• Items that do not meet our original-condition requirements.

Sale items are not automatically excluded unless clearly identified as final sale.

Your statutory rights remain unaffected by these exclusions.

4. Exchanges

If you would prefer a different size, colour or style, we recommend returning your eligible item and placing a new order.

Please contact our customer service team before returning your item.

All change-of-mind exchanges are subject to the same eligibility requirements as returns.

5. How to Request a Return

To request a return, please email:

customerservice@getawayglamour.com

Include your order number, the item you wish to return and the reason for your request.

Our team will review your request and provide return instructions.

Please do not send items back without contacting us first.

Our return address is:

Getaway Glamour
75 Hudson Court
Keysborough VIC 3173
Australia

6. Return Shipping Costs

Return Shipping Costs

Free Australian Returns — Orders of AU$100 or More

Getaway Glamour offers one complimentary standard return shipment for eligible change-of-mind returns on orders with an original merchandise subtotal of AU$100 or more, excluding shipping charges and after discounts.

This offer applies to eligible items returned from an Australian address within 30 days of delivery.

To receive your complimentary return shipping label, contact customerservice@getawayglamour.com before returning your item. Once your request has been approved, we will provide a prepaid standard return label.

Orders below AU$100, additional change-of-mind return shipments and international change-of-mind returns are at the customer's expense.

All returns must meet our original-condition and swimwear hygiene requirements.

Original delivery charges are non-refundable for change-of-mind returns.

Nothing in this policy limits your rights under Australian Consumer Law or other applicable consumer protection laws.

7. Return Processing & Refunds

Once your returned item has been received, our team will inspect it to ensure it meets the relevant return requirements.

We will notify you by email of the outcome of your return within 5 business days of receiving your item.

If approved, your refund will be processed to your original payment method.

Please allow additional time for your bank or payment provider to credit your account.

For eligible change-of-mind returns, refunds generally exclude original shipping charges.

8. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible at:

customerservice@getawayglamour.com

Where possible, include your order number, a description of the issue and photographs to help us assess your request.

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.

For a major failure, you may be entitled to choose a refund or replacement. For other failures, the business may be entitled to provide a remedy within a reasonable time.

Our 30-day change-of-mind period, hygiene requirements and final-sale exclusions do not limit these statutory rights.

9. International Returns

International customers must contact our customer service team before returning an item so that appropriate shipping and customs instructions can be provided.

Customers are responsible for return shipping costs for change-of-mind returns.

Import duties, taxes and customs charges are generally non-refundable by Getaway Glamour unless required by applicable law.

Customers may need to contact their local customs authority regarding potential refunds of duties or taxes.

For customers in the European Union, United Kingdom or other jurisdictions with mandatory cancellation or consumer rights, those rights apply in addition to this policy.

10. Gift Cards

Gift cards are not eligible for change-of-mind returns or refunds.

Gift cards are valid for the period specified at purchase, subject to applicable Australian consumer law, including minimum expiry requirements where applicable.

This does not affect any statutory rights.

11. Contact Us

Our customer service team is here to help make your shopping experience as seamless as possible.

Getaway Glamour
Email: customerservice@getawayglamour.com
Address: 75 Hudson Court, Keysborough VIC 3173, Australia

Thank you for shopping with Getaway Glamour.

May all your getaways be glamorous!